How to open accounts for electricity, water, and gas on the Asian side of Istanbul

My husband did all of the hard work of opening our accounts recently. So you don’t have to waste hours of time dealing with missing documents and the like, he chronicled what you must do to fail-proof your way to getting your electricity, water and gas turned on.

So you’ve moved into a new flat in Istanbul. Congratulations! But as soon as you step foot into your new place, you quickly notice a couple of problems: There is no heat, no water, and no electricity. You find out that living in your new place isn’t that much different from squatting.

You see, in Istanbul it’s not up to the building manager to open these accounts. It’s up to you to personally go and open up these accounts separately in branch offices inconveniently scattered across the city. Since we had to trudge all across Asia to get these open, we wanted to document the process so that if there are any foreigners that have to do the same, it will be easier for them.

Note that the following information is geared toward foreigners on the Asian side, specifically those in the Bostancı area. However, you can easily apply for the info for the European side. Just Google the names of the utility companies we give you and find the appropriate branch office for your neighborhood. Also, email the real estate office or your flat owner to confirm.

Here are the steps. Happy utility account opening! 

The first thing to do is to get a residence permit, if you do not have one already. You can’t open these accounts without them. Here is a blog post that   describes this process wonderfully.

In order to cut through Turkish bureaucracy while opening up all these utility accounts, get yourself a T.C. Number. “But I can’t do that!” you might say. “I’m not a Turkish citizen, and besides, they always use my passport number, so it doesn’t matter.” Au contrare, mon frere. First off all, you can get a T.C. Number even if you are a foreigner with nothing but a residence permit. Second, while they can use your passport number, it just doesn’t conform well to official Turkish documentation. Your passport only has 8 digits, while a TC number has 11. So their computer software sometimes spits it back out, and the guy has to come up with an ad hoc solution. But if you do have a TC number, then your information fits into their system wonderfully.

Go to this website to get a TC number. In the first field, write the year of your birth. In the second field, write the number that is on your residence permit. After you do this, the computer will give you an 11 digit number. I just took this number and wrote it on a blank page on my residence permit book. Then I showed this number to the bureaucrats and said “T.C. Numarasi.” Worked like a charm!

Get 3 photocopies of your earthquake insurance. This is known as DASK (Doğal Afet Sigortaları Kurumu Zorunlu Deprem Sigorta Poliçesi) Your flat owner is required to give this information to you. I had to submit a copy of this form for my electricity and water accounts, but not my gas account. Your flat owner should also give you a photocopy of their tapu (deed of the property), but this is not necessary for opening your utilities accounts.

Also bring photocopies of your passport and your residence permit. Three copies each.

Finally, bring photocopies of your rental agreement (Kira Sözleşmesi)

Now that you have your hundreds of photopies (welcome to Turkey!) you can now begin opening the actual accounts. All three of the places are located along the E-5 on the Asian side. Your fırst stop is the gas place – İgdas. Aydinevler Mah. Sanayi Cad. No: 38. It is right near the Kucukyali Metro station. This office required me to bring my passport, residence permit, a copy of the Kira Sözleşmesi. It is also good to have the number of the gas account (abone numarasi) and a copy of the final bill that the previous tenant paid. You can get this from your flat owner. They have you pay a deposit of 357 TL that is broken into two installments and added to your first two gas bills.

To open up this account they will send a technician to your place to open up the gas line. A word of warning: in order for the guy to sign off on your account and open it, if you have a Kombi you must have documentation that there aren’t any leaks in the system. This is accomplished by getting a Baca Temizlik Raporu. Your flat owner can tell you whom to call to get this. A guy had to come to my house to do this inspection and it cost 75 TL

The second place to go to is Ayedaş, the electric company. They required from me the earthquake insurance, photocopy of my residence permit and passport, and photocopy of the rental agreement. Also bring a photocopy of the final bill of the previous tenant, which again can be acquired from the flat owner. At this office they required me to pay a 93 TL deposit, and they only accepted cash. There are some ATMs outside the building.

Here is the address.

Bağlarbaşı Mahallesi Refahevler Sokak No. 2/1

34884 Maltepe SANTRAL TELEFON 0216 457 4820

You’re almost there! The final place is İski, the water place. Here they want a photocopy of your earthquake insurance, photocopy of your residence permit and passport, copy of your rental agreement, and a copy of the final bill of the previous tenant. They also required a deposit of 153 TL. They accept bank cards in addition to cash.

Here is the address It is located near the Soğanlık metro stop.

Soğanlık Sapağı Atatürk Cd. No: 2 Kartal

Telefon 0216 451 4940

One last tip – all these places open at 8:00 A.M. – 5:00 P.M. None of the lines are terribly long, but please start early, as you really want to knock these all out in one day and not have to come back. Try to start before noon so you can be 100% sure that you can get all of them in before closing time.

I know gathering all those forms sounds like a headache, and it is. But a bigger headache is to trudge halfway across the city and find out that you can’t open an account because you are missing one insignificant piece of paperwork. I hope all this info helps!

About Melissa

Melissa is a wife, mama and fan of all things Turkey. Among other adventures, Melissa loves living life in Turkey while raising her daughters. On IstanbulMoms you can hear about her adventures and escapades, tips for success, strategies for untangling the culture, and ideas for enjoying life in Istanbul to the fullest.

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